What browsers are supported by this application?

• Internet Explorer 5.0, 5.5, 6.0+
• Mozilla Suite1.5 +
• Mozilla Firefox 1.0 +
• Mac Safari

Why should I create an Account?

Accounts are complimentary, offered to help you buy and sell property. By creating an account you will be allowed to login and by-pass entering your personal information again. With your login you will be able to save searches, e-mail listings to friends, list your properties and more.

If you are a buyer or seeking property, the information you enter to create an account is only used to help us customize the experience and bring you better results in your search for property. You will only be contacted if you make a request for more information to any of the sellers. If you are advertising a property, the information is used to help customize your experience and to make posting and managing your listings more efficient.

I am having trouble logging in. What should I do?

Go to your Sign In page and enter your Email address and password. If you have forgotten your password, click on the 'Forgot your password?' link on your Sign In page and a system generated password will be emailed to you. Once you sign in with this new password, you will be able to personalize it.

How do I change my account information?

Log into your account and select the Account Info button. This action will direct you to the Account Information page where any of your account information can be changed/updated. Once you have made your changes click on the button to save your changes. Click on the button to discard all the information. Please note that by clicking on this button you will loose all your account information.

How do I advertise or list my property?

You will first have to set up an account selecting the checkbox for "Advertising Your Property" for the "What are you interested in?" section. Once you save your account information page you will be directed to the "Listing Details" page. From here you can post your property advertisement. If you already have an account set up, you can skip the account setup page and login to your existing account. Once you are logged in, you will see the 'Advertising' section on your Member Center page. Select the 'Advertise Your Property' link option to go through the property posting process. You can also start the posting process from 'My Listings' page by clicking on the button. See the Listing a Property section in our online help for step-by-step directions.

I have used up all of the listings available in my package. Who do I contact to buy another package?

Please contact your sales representative to purchase another package.

When will my property listing be "live" on the site or visible to others?

There are five update times throughout the day. If your property listing is posted before the update time, it will be "live", or visible, to others once the update is finished. The update times are 8AM, 11AM, 2PM, 6PM, and Midnight (EST).

The update process can last up to two hours.

How can I find out how many times property seekers have viewed my property?

On the login landing page you will see an option under "Advertising" for "Check Responses to your Listings." This will take you to the "Listings Report" page where you can obtain information on the performance of your property listing.

My property does not appear to be getting any page views, what is wrong?

Fill in all of the applicable fields

• Make sure your price contains numbers only - number words (ie: 'million', 'thousand') are not searchable
• Include attractive photos of the property
• Enhance the property description with information about the property itself, the community, surrounding area, schools or commute time to various places.
• Update the property 'post date'' often by logging in and re-saving the property.

How do I upload a Photo to my property listing?

If you have your photos available, select the Browse button and go to the directory which holds the picture(s) you would like to use. Double click or highlight the name of the file and click the open button. After you have selected the photo, click the upload button and the picture will appear in the corresponding window on the right side of the screen.

What size/type of photo can I upload?

We support .jpg and .gif formats. Photos must be 320 x 240 or smaller and the file size must be less than 2M.

Can I cut and paste the property description from another file?

You may copy/cut and paste from a text format only. Save your document as a text document, open it in a text editor, copy and paste into the form. This will prevent any formatting issues.

How can I format my property in HTML to be more attractive?

HTML stands for HyperText Markup Language. It is a series of beginning and ending tags that indicate how internet browswers should format text.

HTML beginning tags look like this <b>. Ending tags look like this </b>. Using these tags <b>elephant</b> will give you bold: elephant. (<b> is the beginning HTML tag for bold. </b> is the ending HTML tag for bold.

What is the "Name this Property" field for?

This allows you to designate a "Name" for each Property listing you post. This will provide a distinct "Name" for each property to make it easy for you to distinguish which Property Listing is which in the "Manage your Listings" section.

What's the difference between a Listing Price and the Original Listing Price?

The Listing Price is the current asking price for the property listing. The Original Listing Price is the price originally asked for when the property was initially listed. The Listing Price could be more or less than the Original Listing Price depending on the market conditions.

On My Listings, what do the Copy, Delete, Renew, Reactivate / Deactivate and Shield / Unshield buttons and icons do?

• deletes the property from the live site as well as your property manager. The property will no longer be editable or renewable.
• renews an expiring property.
• reactivates a deactivated job. This button will not renew a property. Instead it temporarily removes a property from the live site. This property may still be reactivated at a later time.
• temporarily removes a property from the live site. This property may still be reactivated at a later time.
• Use the edit icon to make changes to your current ad
• Use the copy icon to create identical listings
• Click on the information icon to view the posting information
• Use the preview icon to see what your posting looks like to seekers
• Use the photo icon to upload photos to the listing
• Use the shield / or unshield icons / to shield or unshield the listing (see more shielding information below)
• Use the upgrade icon to add an enhancement to the listing

What is "Shielding" and how does it work?

Advertisers have the ability to modify listings that come from feeds or wraps. Both feeds and wraps are updated frequently (sometimes more than once a day). The advertiser who modifies a listing from a feed or a wrap may want to prevent those changes from being overwritten by the next update. In order to do this, they must shield the listing they have edited.

There are three levels of shielding. Entire record including photos can be shielded from the ad manager, or just the fielded data can be shielded, like price, description etc. or just the photos. An example of where an advertiser may only want to shield photos and not the fielded data would be an MLS listing that has only one photo, but the advertiser has uploaded six photos. The advertiser wants all the data, including any pricing updates to still match the MLS, so they do not shield the listing detail, but they do shield the photos. All upsells will stay with the listing even if the listing is not shielded. There is no need to prevent a listing from receiving future updates just because it has an upsell. The upsell is associated to the listing id, not the listing details.

How do I create a Marketing Profile and what is it for?

Under the "Advertising" section you will select the "Edit your Marketing Profile" option. That will take you to the Marketing Profile page where you can input all of your Marketing information.

How do I include a logo in my Marketing Profile?

Under the "Advertising" section you will select the "Edit your Marketing Profile" option. That will take you to the Marketing Profile page where you can input a Logo/Picture that will be resized to 120 x 160. Simply click on the "Browse" button to browse your computer for the Logo/Picture you would like to upload.

What is a Saved Search and how does it work?

A saved search is a search that is accessible by clicking on the button in the top navigation. Saved Searches allow you to save frequently conducted searches so you don't have to fill out the search for each time you want to perform that search.

How do I change the settings on my Saved Searches?

Editing/Changing the setting on your Saved Searches is available by selecting the button and clicking on the icon.

What does the E-Mail Alert status mean?

The status denotes if the Alert will be sent or not. An "Active" status means the alert will be sent. An alert with an "Inactive" status will not be sent.

How do I save a property so I can view it later?

On the Listing Details page you will see a Save Property link. This will save that property in your "Saved Properties" folder available by clicking on the button.

What is the Buyer Profile used for?

This information will help us enhance the site to meet your property needs.

How much of my contact information will be available to viewers of my property listing?

When posting your property listing you will include the Contact Information you would like to include with the listing under the "CONTACT INFORMATION" section of the "Listing Details" page.

What if I want to cancel an ad that is already in the paper and online?

If you have already placed your ad and need to change and/or cancel your ad please call 614-888-8888. Changes and Cancellations cannot be performed online.